Refund Policy

Refund Policy

Our Refund Policy for Software Development Services

Thank you for choosing NeoSoft. We are committed to providing high-quality software development services tailored to your business needs. This Refund Policy outlines the circumstances under which refunds may be granted for our services.

1. Services Covered by This Policy

This Refund Policy applies to all software development services provided by NeoSoft, including custom software solutions, system integrations, consultations, and other related services.

2. No Refunds After Service Completion

Once the software development services have been completed and delivered to the client as per the agreed specifications, NeoSoft does not offer refunds. This includes the delivery of code, design, documentation, and any other deliverables related to the services provided.

3. Refunds for Initial Deposit

If you have made an initial deposit for a project, and the project has not yet begun, you are eligible for a full refund of the deposit. However, if the development process has already started, the refund may be subject to a deduction based on the work completed up to that point.

4. Refund Eligibility Criteria

Refunds may be considered in exceptional circumstances only, including the following:

  • Failure to Deliver: If NeoSoft fails to deliver the agreed-upon product or service after an extended period beyond the agreed delivery date.
  • Significant Service Defects: If the delivered software contains significant defects that were not previously identified and cannot be corrected within a reasonable time frame.
  • Agreement Breach: If NeoSoft fails to honor the terms outlined in the signed contract or agreement.

5. How to Request a Refund

To request a refund, you must contact NeoSoft within 14 days of the delivery of the service or product. Please provide the following information in your request:

  • Your contact details (name, email, and phone number)
  • A description of the issue and why you believe you are eligible for a refund
  • Details of the service/product provided, including the project ID or reference number

Requests should be sent via email to [email protected]. Once we receive your refund request, we will review the case and inform you of the status of your request within 10 business days.

6. Refund Approval and Process

If your refund request is approved, the refund will be processed using the same payment method used for the original transaction. Please note that processing times may vary depending on the payment provider.

7. Exemptions from Refunds

Please note that certain conditions do not warrant a refund, including:

  • Customer Satisfaction: Refunds will not be granted solely based on a change of opinion or dissatisfaction with the software functionality if the services were completed as per the original agreement.
  • Software Customizations: Any customizations made to the software that were requested by the client cannot be refunded once completed and delivered.
  • Third-Party Services: Refunds do not apply to third-party services or software integrations, as these are subject to third-party policies.

8. Changes to This Refund Policy

NeoSoft reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Modified" date. Please review this page periodically for any changes.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us.

Email: [email protected]